Customer Success Coach & Account Manager
August 27, 2008
CUSTOMER SUCCESS COACH & ACCOUNT MANAGER
- Position Type: Full-Time
- Minimum Experience: 1+ Years
- Minimum Education Level: Bachelor degree or equivalent experience
Job Description
Responsible for coaching and retaining clients with the primary purpose of teaching subscribing real estate agent clients how to effectively utilize our products/services and achieve a significantly greater level of success in their businesses.
Essential Functions
- Manage a book of business and pro-actively execute coaching/retention plan
- Determine needs of clients and design a customized coaching solution to fit needs based on our retention philosophies and tools
- Deploy up-sell, cross-sell, renewal and save techniques
- Consistent communication via email, requiring proper grammar, spelling and punctuation
- Maintain high retention rate of book of business and meet/exceed individual and team key objectives
Required Experience & Skills
- Competitive, results oriented goal setter with consultative account management experience
- Experience managing a book of business and demonstrated ability to meet and exceed quotas
- Motivated by unlimited earning potential and recognition
- Experience with MS office, other software tools and navigation of the Internet
- Excellent written/verbal communication skills
- Exceptional interpersonal skills both over the phone and in person
- Ability to multi-task and must be coach-able
- Must be able to work independently on own and in team setting
- Passionate about empowering others to be remarkable
Benefits
- Competitive wage
- Performance based incentives and bonuses
- Health, vision and dental insurance
- 401k
- Affordable life insurance and short term disability
- Paid vacations
- Fun culture and atmosphere
- Tremendous opportunity for growth and advancement
