Customer Success Cancel/Save Specialist
August 27, 2008
CUSTOMER SUCCESS CANCEL/SAVE SPECIALIST
- Position Type: Full-Time
- Minimum Experience: 1+ Years
- Minimum Education Level: Bachelor degree or equivalent experience
Job Description
Through a consultative account review process, the Cancel/Save Specialist is responsible for retaining clients who are considering the termination of their subscription. Ultimately, the primary purpose is client re-engagement through teaching the subscriber how to effectively utilize our products/services and achieve a significantly greater level of success in their businesses.
Essential Functions
- Proactively identify and engage subscribers who are at risk for cancelling their subscription and executing the retention plan
- Determine needs of clients and design a customized solution to fit needs based on our retention philosophies and tools
- Consistent communication via email, requiring proper grammar, spelling and punctuation
- Deploy up-sell, cross-sell, renewal and save techniques
- Maintain high retention rate and meet/exceed individual and team key objectives
Required Experience & Skills
- Competitive, results oriented goal setter with consultative account management experience
- Motivated by unlimited earning potential and recognition, and demonstrated ability to meet and exceed quotas
- Experience with MS office, other software tools and navigation of the Internet
- Excellent written/verbal communication skills
- Exceptional interpersonal skills both over the phone and in person
- Ability to multi-task and must be coach-able
- Must be able to work independently on own and in team setting
- Passionate about empowering others to be remarkable
Benefits
- Competitive wage
- Performance based incentives and bonuses
- Health, vision and dental insurance
- 401k
- Affordable life insurance and short term disability
- Paid vacations
- Fun culture and atmosphere
- Tremendous opportunity for growth and advancement
