CUSTOMER SUCCESS VERI-LEAD/LINK COORDINATOR

• Position Type: Full-Time
• Minimum Experience: 0-1 Years
• Minimum Education Level: High School

Job Description

Support client satisfaction, business building and retention initiatives by proactively contacting consumers to verify their information and connect them with subscribing real estate agents.

Essential Functions, Required Experience & Skills

• Motivated by unlimited earning potential and recognition, and demonstrated ability to meet and exceed quotas
• Experience with MS office, other software tools and navigation of the Internet
• Excellent written/verbal communication skills
• Exceptional interpersonal skills both over the phone and in person
• Ability to multi-task and must be coach-able
• Must be able to work independently on own and in team setting
• Passionate about empowering others to be remarkable

Benefits

• Competitive wage
• Performance based incentives and bonuses
• Health, vision and dental insurance
• 401k
• Affordable life insurance and short term disability
• Paid vacations
• Fun culture and atmosphere
• Tremendous opportunity for growth and advancement

CUSTOMER SUCCESS CANCEL/SAVE SPECIALIST

• Position Type: Full-Time
• Minimum Experience: 1+ Years
• Minimum Education Level: Bachelor degree or equivalent experience

Job Description

Through a consultative account review process, the Cancel/Save Specialist is responsible for retaining clients who are considering the termination of their subscription. Ultimately, the primary purpose is client re-engagement through teaching the subscriber how to effectively utilize our products/services and achieve a significantly greater level of success in their businesses.

Essential Functions

• Proactively identify and engage subscribers who are at risk for cancelling their subscription and executing the retention plan
• Determine needs of clients and design a customized solution to fit needs based on our retention philosophies and tools
• Consistent communication via email, requiring proper grammar, spelling and punctuation
• Deploy up-sell, cross-sell, renewal and save techniques
• Maintain high retention rate and meet/exceed individual and team key objectives

Required Experience & Skills

• Competitive, results oriented goal setter with consultative account management experience
• Motivated by unlimited earning potential and recognition, and demonstrated ability to meet and exceed quotas
• Experience with MS office, other software tools and navigation of the Internet
• Excellent written/verbal communication skills
• Exceptional interpersonal skills both over the phone and in person
• Ability to multi-task and must be coach-able
• Must be able to work independently on own and in team setting
• Passionate about empowering others to be remarkable

Benefits

• Competitive wage
• Performance based incentives and bonuses
• Health, vision and dental insurance
• 401k
• Affordable life insurance and short term disability
• Paid vacations
• Fun culture and atmosphere
• Tremendous opportunity for growth and advancement

CUSTOMER SUCCESS COACH & ACCOUNT MANAGER

• Position Type: Full-Time
• Minimum Experience: 1+ Years
• Minimum Education Level: Bachelor degree or equivalent experience

Job Description

Responsible for coaching and retaining clients with the primary purpose of teaching subscribing real estate agent clients how to effectively utilize our products/services and achieve a significantly greater level of success in their businesses.

Essential Functions

• Manage a book of business and pro-actively execute coaching/retention plan
• Determine needs of clients and design a customized coaching solution to fit needs based on our retention philosophies and tools
• Deploy up-sell, cross-sell, renewal and save techniques
• Consistent communication via email, requiring proper grammar, spelling and punctuation
• Maintain high retention rate of book of business and meet/exceed individual and team key objectives

Required Experience & Skills

• Competitive, results oriented goal setter with consultative account management experience
• Experience managing a book of business and demonstrated ability to meet and exceed quotas
• Motivated by unlimited earning potential and recognition
• Experience with MS office, other software tools and navigation of the Internet
• Excellent written/verbal communication skills
• Exceptional interpersonal skills both over the phone and in person
• Ability to multi-task and must be coach-able
• Must be able to work independently on own and in team setting
• Passionate about empowering others to be remarkable

Benefits

• Competitive wage
• Performance based incentives and bonuses
• Health, vision and dental insurance
• 401k
• Affordable life insurance and short term disability
• Paid vacations
• Fun culture and atmosphere
• Tremendous opportunity for growth and advancement

CUSTOMER SUCCESS DIRECTOR

• Position Type: Full-Time
• Minimum Experience: 3-5+ years sales, customer support or coaching/training management at the manager/director level
• Minimum Education Level: Bachelor degree or equivalent experience

Job Description

Responsible for managing a team of retention focused professionals with the primary purpose of teaching subscribing real estate agent clients how to effectively utilize our products/services and achieve a significantly greater level of success in their businesses.

Essential Functions

• Implement and manage the new employee training curriculum
• Provide on-going training, leadership and mentoring to ensure key objectives are met and exceeded
• Work cross-organizationally with Product, Marketing and Sales teams to create, test and implement retention initiatives and communication systems
• Manage the team compensation structure and forecast/manage staffing levels
• Assist team members with escalated account management situations
• Create and manage department reporting and key metrics, and report to leadership weekly, monthly and quarterly
• Manage the up-sell, cross-sell, renewal processes and cancel/save systems and processes
• Stay on top of all product offerings at a granular level

Required Experience & Skills

• Proven management track record, with specific success in exceeding quotas
• Experience managing a team of 30+ professionals
• 3-5+ years sales, customer support or coaching/training management at the manager/director level
• Specific consultative retention experience with the short sales cycle subscription client
• Proven experience leading, motivating and training groups to exceed goals
• Exceptional interpersonal skills both over the phone and in person
• Excellent written/verbal communication skills
• Experience with MS office, other software tools and navigation of the Internet
• Ability to jump into a fast-paced, results oriented environment

Benefits

• Competitive wage
• Performance based incentives and bonuses
• Health, vision and dental insurance
• 401k
• Affordable life insurance and short term disability
• Paid vacations
• Fun culture and atmosphere
• Tremendous opportunity for growth and advancement

SALES TEAM LEAD

• Position Type: Full-Time
• Minimum Experience: 1+ years & 1+ years at the company
• Minimum Education Level: High school, college a plus

Job Description

Responsible for calling and following up with real estate agents to present, sell and close on subscription based real estate lead generation, marketing and technology products/services. The Sales Team Lead will also manage a group of Business Development Specialists and be responsible for team and individual sales quotas.

Essential Functions

• Ability to identify and attract new subscribers
• Execute sales plans of cold calling into targeted areas, following up with assigned leads and meeting monthly sales quotas
• Using sales value propositions and a consultative sales approach, determine needs of prospects and design a customized business solution to fit their needs
• Maintain high closing percentages of cold calls and warm sales leads
• Create and manage team key metrics and report to management weekly, monthly and quarterly
• Provide team training, leadership and mentoring to ensure key objectives are met and exceeded

Required Experience & Skills

• Experience with ethically cold calling on individuals or small businesses in a team environment
• Competitive, results oriented goal setter with a passion for the consultative short sales cycle over the phone
• Motivated by unlimited earning potential and recognition, and demonstrated ability to meet and exceed sales quotas
• Experience with MS office, other software tools and navigation of the Internet
• Excellent written/verbal communication skills
• Exceptional interpersonal skills both over the phone and in person

Benefits

• Competitive wage
• Performance based incentives and bonuses
• Health, vision and dental insurance
• 401k
• Affordable life insurance and short term disability
• Paid vacations
• Fun culture and atmosphere
• Tremendous opportunity for growth and advancement

SALES MANAGER/DIRECTOR

• Position Type: Full-Time
• Minimum Experience: 3-5+ years sales manager/director level work, preferably in a real estate related field or in subscription based sales
• Minimum Education Level: Bachelor degree or equivalent experience

Job Description

Responsible for growing subscription based products and services through managing inside sales representatives and sales & prospecting efforts.

Essential Functions

• Ability to identify and attract new sales professionals
• Implement and manage the new employee training curriculum
• Provide on-going training, leadership and mentoring to sales team to ensure key objectives are met and exceeded
• Drive sales activities to exceed sales quotas and revenue targets on an individual and team basis
• Work cross-organizationally with Product, Marketing and Customer Success teams to implement sales initiatives
• Manage sales compensation structure and forecast/manage staffing levels
• Create and manage department key metrics and report to leadership weekly, monthly and quarterly
• Work with Marketing to manage warm sales lead generation and the distribution to the sales force
• Assist sales representatives with contract negotiations and escalated situations
• Continually implement improvements to the sales processes by creating and testing new sales closing tools
• Manage and improve sales reporting systems and processes, and prepare activity and forecast reports as requested
• Stay on top of all product offerings at a granular level, as well as keep a competitive market analysis of competing companies

Required Experience & Skills

• Proven sales management track record, with specific success in exceeding sales quotas
• Experience managing a team of 30+ sales professionals
• 3-5+ years sales manager/director level work, preferably in a real estate related field or in subscription based sales
• Specific consultative selling technique experience with the short sales cycle
• Proven experience leading, motivating and training sales groups to exceed goals
• Exceptional interpersonal skills both over the phone and in person
• Excellent written/verbal communication skills
• Experience with MS office, other software tools and navigation of the Internet
• Professional, motivating, helpful and value-added management presence to empower sales representatives
• Ability to jump into a fast-paced, results oriented environment

Benefits

• Competitive wage
• Performance based incentives and bonuses
• Health, vision and dental insurance
• 401k
• Affordable life insurance and short term disability
• Paid vacations
• Fun culture and atmosphere
• Tremendous opportunity for growth and advancement

SALES STARTER

• Position Type: Full-Time
• Minimum Experience: 0 Years
• Minimum Education Level: High School+

Job Description

Responsible for making outbound phone calls to prospective real estate agent clients with the purpose of creating sales opportunities for the sales staff.

Essential Functions, Required Experience & Skills

• Experience with MS office, other software tools and navigation of the Internet
• Excellent written/verbal communication skills
• Exceptional interpersonal skills both over the phone and in person
• Miscellaneous duties as assigned
• Requires high school diploma

Benefits

• Competitive wage
• Performance based incentives and bonuses
• Health, vision and dental insurance
• 401k
• Affordable life insurance and short term disability
• Paid vacations
• Fun culture and atmosphere
• Tremendous opportunity for growth and advancement

BUSINESS DEVELOPMENT SPECIALIST

• Position Type: Full-Time
• Minimum Experience: 1+ Years
• Minimum Education Level: High School, college a plus

Job Description

Responsible for calling and following up with real estate agents to present, sell and close on subscription based real estate lead generation, marketing and technology products/services.

Essential Functions

• Ability to identify and attract new subscribers
• Execute sales plans of cold calling into targeted areas, following up with assigned leads and meeting monthly sales quotas
• Using sales value propositions and a consultative sales approach, determine needs of prospects and design a customized business solution to fit their needs
• Maintain high closing percentages of cold calls and warm sales leads

Required Experience & Skills

• Experience with ethically cold calling on individuals or small businesses in a team environment
• Competitive, results oriented goal setter with a passion for the consultative short sales cycle over the phone
• Motivated by unlimited earning potential and recognition, and demonstrated ability to meet and exceed sales quotas
• Experience with MS office, other software tools and navigation of the Internet
• Excellent written/verbal communication skills
• Exceptional interpersonal skills both over the phone and in person

Benefits

• Competitive wage
• Performance based incentives and bonuses
• Health, vision and dental insurance
• 401k
• Affordable life insurance and short term disability
• Paid vacations
• Fun culture and atmosphere
• Tremendous opportunity for growth and advancement