Customer Success Veri-Lead/Link Coordinator
August 27, 2008
CUSTOMER SUCCESS VERI-LEAD/LINK COORDINATOR
- Position Type: Full-Time
- Minimum Experience: 0-1 Years
- Minimum Education Level: High School
Job Description
Support client satisfaction, business building and retention initiatives by proactively contacting consumers to verify their information and connect them with subscribing real estate agents.
Essential Functions, Required Experience & Skills
- Motivated by unlimited earning potential and recognition, and demonstrated ability to meet and exceed quotas
- Experience with MS office, other software tools and navigation of the Internet
- Excellent written/verbal communication skills
- Exceptional interpersonal skills both over the phone and in person
- Ability to multi-task and must be coach-able
- Must be able to work independently on own and in team setting
- Passionate about empowering others to be remarkable
Benefits
- Competitive wage
- Performance based incentives and bonuses
- Health, vision and dental insurance
- 401k
- Affordable life insurance and short term disability
- Paid vacations
- Fun culture and atmosphere
- Tremendous opportunity for growth and advancement
Customer Success Cancel/Save Specialist
August 27, 2008
CUSTOMER SUCCESS CANCEL/SAVE SPECIALIST
- Position Type: Full-Time
- Minimum Experience: 1+ Years
- Minimum Education Level: Bachelor degree or equivalent experience
Job Description
Through a consultative account review process, the Cancel/Save Specialist is responsible for retaining clients who are considering the termination of their subscription. Ultimately, the primary purpose is client re-engagement through teaching the subscriber how to effectively utilize our products/services and achieve a significantly greater level of success in their businesses.
Essential Functions
- Proactively identify and engage subscribers who are at risk for cancelling their subscription and executing the retention plan
- Determine needs of clients and design a customized solution to fit needs based on our retention philosophies and tools
- Consistent communication via email, requiring proper grammar, spelling and punctuation
- Deploy up-sell, cross-sell, renewal and save techniques
- Maintain high retention rate and meet/exceed individual and team key objectives
Required Experience & Skills
- Competitive, results oriented goal setter with consultative account management experience
- Motivated by unlimited earning potential and recognition, and demonstrated ability to meet and exceed quotas
- Experience with MS office, other software tools and navigation of the Internet
- Excellent written/verbal communication skills
- Exceptional interpersonal skills both over the phone and in person
- Ability to multi-task and must be coach-able
- Must be able to work independently on own and in team setting
- Passionate about empowering others to be remarkable
Benefits
- Competitive wage
- Performance based incentives and bonuses
- Health, vision and dental insurance
- 401k
- Affordable life insurance and short term disability
- Paid vacations
- Fun culture and atmosphere
- Tremendous opportunity for growth and advancement
Customer Success Coach & Account Manager
August 27, 2008
CUSTOMER SUCCESS COACH & ACCOUNT MANAGER
- Position Type: Full-Time
- Minimum Experience: 1+ Years
- Minimum Education Level: Bachelor degree or equivalent experience
Job Description
Responsible for coaching and retaining clients with the primary purpose of teaching subscribing real estate agent clients how to effectively utilize our products/services and achieve a significantly greater level of success in their businesses.
Essential Functions
- Manage a book of business and pro-actively execute coaching/retention plan
- Determine needs of clients and design a customized coaching solution to fit needs based on our retention philosophies and tools
- Deploy up-sell, cross-sell, renewal and save techniques
- Consistent communication via email, requiring proper grammar, spelling and punctuation
- Maintain high retention rate of book of business and meet/exceed individual and team key objectives
Required Experience & Skills
- Competitive, results oriented goal setter with consultative account management experience
- Experience managing a book of business and demonstrated ability to meet and exceed quotas
- Motivated by unlimited earning potential and recognition
- Experience with MS office, other software tools and navigation of the Internet
- Excellent written/verbal communication skills
- Exceptional interpersonal skills both over the phone and in person
- Ability to multi-task and must be coach-able
- Must be able to work independently on own and in team setting
- Passionate about empowering others to be remarkable
Benefits
- Competitive wage
- Performance based incentives and bonuses
- Health, vision and dental insurance
- 401k
- Affordable life insurance and short term disability
- Paid vacations
- Fun culture and atmosphere
- Tremendous opportunity for growth and advancement
Customer Success Director
August 27, 2008
CUSTOMER SUCCESS DIRECTOR
- Position Type: Full-Time
- Minimum Experience: 3-5+ years sales, customer support or coaching/training management at the manager/director level
- Minimum Education Level: Bachelor degree or equivalent experience
Job Description
Responsible for managing a team of retention focused professionals with the primary purpose of teaching subscribing real estate agent clients how to effectively utilize our products/services and achieve a significantly greater level of success in their businesses.
Essential Functions
- Implement and manage the new employee training curriculum
- Provide on-going training, leadership and mentoring to ensure key objectives are met and exceeded
- Work cross-organizationally with Product, Marketing and Sales teams to create, test and implement retention initiatives and communication systems
- Manage the team compensation structure and forecast/manage staffing levels
- Assist team members with escalated account management situations
- Create and manage department reporting and key metrics, and report to leadership weekly, monthly and quarterly
- Manage the up-sell, cross-sell, renewal processes and cancel/save systems and processes
- Stay on top of all product offerings at a granular level
Required Experience & Skills
- Proven management track record, with specific success in exceeding quotas
- Experience managing a team of 30+ professionals
- 3-5+ years sales, customer support or coaching/training management at the manager/director level
- Specific consultative retention experience with the short sales cycle subscription client
- Proven experience leading, motivating and training groups to exceed goals
- Exceptional interpersonal skills both over the phone and in person
- Excellent written/verbal communication skills
- Experience with MS office, other software tools and navigation of the Internet
- Ability to jump into a fast-paced, results oriented environment
Benefits
- Competitive wage
- Performance based incentives and bonuses
- Health, vision and dental insurance
- 401k
- Affordable life insurance and short term disability
- Paid vacations
- Fun culture and atmosphere
- Tremendous opportunity for growth and advancement
Sales Team Lead
August 27, 2008
SALES TEAM LEAD
- Position Type: Full-Time
- Minimum Experience: 1+ years & 1+ years at the company
- Minimum Education Level: High school, college a plus
Job Description
Responsible for calling and following up with real estate agents to present, sell and close on subscription based real estate lead generation, marketing and technology products/services. The Sales Team Lead will also manage a group of Business Development Specialists and be responsible for team and individual sales quotas.
Essential Functions
- Ability to identify and attract new subscribers
- Execute sales plans of cold calling into targeted areas, following up with assigned leads and meeting monthly sales quotas
- Using sales value propositions and a consultative sales approach, determine needs of prospects and design a customized business solution to fit their needs
- Maintain high closing percentages of cold calls and warm sales leads
- Create and manage team key metrics and report to management weekly, monthly and quarterly
- Provide team training, leadership and mentoring to ensure key objectives are met and exceeded
Required Experience & Skills
- Experience with ethically cold calling on individuals or small businesses in a team environment
- Competitive, results oriented goal setter with a passion for the consultative short sales cycle over the phone
- Motivated by unlimited earning potential and recognition, and demonstrated ability to meet and exceed sales quotas
- Experience with MS office, other software tools and navigation of the Internet
- Excellent written/verbal communication skills
- Exceptional interpersonal skills both over the phone and in person
Benefits
- Competitive wage
- Performance based incentives and bonuses
- Health, vision and dental insurance
- 401k
- Affordable life insurance and short term disability
- Paid vacations
- Fun culture and atmosphere
- Tremendous opportunity for growth and advancement
Sales Manager/Director
August 27, 2008
SALES MANAGER/DIRECTOR
- Position Type: Full-Time
- Minimum Experience: 3-5+ years sales manager/director level work, preferably in a real estate related field or in subscription based sales
- Minimum Education Level: Bachelor degree or equivalent experience
Job Description
Responsible for growing subscription based products and services through managing inside sales representatives and sales & prospecting efforts.
Essential Functions
- Ability to identify and attract new sales professionals
- Implement and manage the new employee training curriculum
- Provide on-going training, leadership and mentoring to sales team to ensure key objectives are met and exceeded
- Drive sales activities to exceed sales quotas and revenue targets on an individual and team basis
- Work cross-organizationally with Product, Marketing and Customer Success teams to implement sales initiatives
- Manage sales compensation structure and forecast/manage staffing levels
- Create and manage department key metrics and report to leadership weekly, monthly and quarterly
- Work with Marketing to manage warm sales lead generation and the distribution to the sales force
- Assist sales representatives with contract negotiations and escalated situations
- Continually implement improvements to the sales processes by creating and testing new sales closing tools
- Manage and improve sales reporting systems and processes, and prepare activity and forecast reports as requested
- Stay on top of all product offerings at a granular level, as well as keep a competitive market analysis of competing companies
Required Experience & Skills
- Proven sales management track record, with specific success in exceeding sales quotas
- Experience managing a team of 30+ sales professionals
- 3-5+ years sales manager/director level work, preferably in a real estate related field or in subscription based sales
- Specific consultative selling technique experience with the short sales cycle
- Proven experience leading, motivating and training sales groups to exceed goals
- Exceptional interpersonal skills both over the phone and in person
- Excellent written/verbal communication skills
- Experience with MS office, other software tools and navigation of the Internet
- Professional, motivating, helpful and value-added management presence to empower sales representatives
- Ability to jump into a fast-paced, results oriented environment
Benefits
- Competitive wage
- Performance based incentives and bonuses
- Health, vision and dental insurance
- 401k
- Affordable life insurance and short term disability
- Paid vacations
- Fun culture and atmosphere
- Tremendous opportunity for growth and advancement
Inc. Magazine Names GetMyHomesValue.com 16th Fastest Growing Real Estate Company
August 20, 2008
Lancaster, PA - After only 4 years in business, GetMyHomesValue.com has soared upward through the ranks of successful businesses to become the 16th fastest growing real estate company in the United States, according to Inc. Magazine. September’s issue of Inc. features the coveted 2008 list of fastest growing companies in the U.S., called the ‘Inc. 500′. GetMyHomesValue.com comes in as the 386th fastest growing company in the United States with a 786% growth in revenue since 2004.
So what sets GetMyHomesValue.com apart from the other companies on the list? For one, founders Dave Conklin, Rory Wilfong and Steve Young began the company with no venture capital and were profitable from day one. It started as just another way to generate leads for their real estate team, but when leads from all over the U.S. started pouring in, they realized it was time to take it to the next level by offering the service to real estate agents nationwide.
The truly amazing part of this success story is that the company continued to see remarkable growth even in an industry that, to hear the media tell it, has totally tanked in the past 3 years. Enough growth in fact, to not only make the Inc. 500, but to be named the 16th fastest growing real estate company nationwide!
“You hear so many people moaning about how the real estate market is crashing and the housing bubble is bursting…but we’ve said all along that after the huge boom of the early 2000s, there was bound to be a leveling out. Agents and consumers became so used to an abnormally great market that when it starts to normalize again, they panic,” explains real estate agent turned tech-junkie Dave Conklin.
Wilfong chimes in, “Our sales and customer support department have had their work cut out for them, trying to keep agents from giving into the panic of the ’supposed’ market crash. But they never gave up, and it’s because of our amazing team of employees that we’ve been able to achieve this kind of success.”
By the end of 2005, the guys decided it was time to take GetMyHomesValue to the next level and expand their business offerings. Today the company provides real estate agents nationwide with all the tools they need to successfully grow their business: lead generation, client relationship management (CRM) software, strategic coaching and internet marketing. Their hard work paid off as company revenue skyrocketed 786% within 4 years.
“It’s just amazing to be recognized for growing a business we’re so passionate about. We knew going into this that if we put our minds to it, we’d be successful in a big way. And the fact that we’ve grown so much justifies what we’ve believed all along: there’s still plenty of money to be made in real estate - agents just have to be willing to work hard for it!” says Steve Young.
The Inc. 500, featured in the September issue of Inc. Magazine, is an annual ranking of privately owned companies based on their percentage of revenue growth over a 4-year period. Each company must be privately owned and independent (not subsidiaries or divisions of other companies) as of December 31, 2007. Inc. Magazine also releases an expanded list on their website, the Inc. 5000. The top 10% of the Inc. 5000 are chosen for special recognition to make the Inc. 500 in the September issue of the magazine.
GetMyHomesValue.com is a Lancaster, PA based real estate marketing company that utilizes the internet to connect consumers who have real estate needs to real estate professionals. At the same time, GetMyHomesValue.com provides real estate agents nationwide with prospective clients, CRM products, strategic coaching and internet marketing services.
Maggie Blankenship, VA
August 18, 2008
“GetMyHomesValue.com is phenominal in comparison to any other [real estate internet marketing] company I have worked with!”
Listen as Maggie describes her experience with GetMyHomesValue.com compared to companies that provide real estate agents with similar services.
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Dave “Captain Conklin, Sr., GMHV’s Mr. Everything
August 15, 2008
I have been with the company since the beginning. They started calling me Captain from the start and it stuck. I retired a few years ago and came here to keep busy. I do the gopher work…make coffee, change light bulbs, fix water pipes, cook lunches and breakfasts, etc. I also make sure my son behaves himself. I have a lot of fun here and I’ll miss it when I finally (eventually) re-retire.
Darius J.
August 15, 2008
I loved using GetMyHomesValue.com! It made my life much easier because they did the legwork for me! The agent you set me up with was wonderful. He had everything done right away and we listed my home within the month. Thanks.